business procedures - part 1
1) For presentation purposes, a circular or oval arrangement is conducive for:
a. a communicator to stand and address the group
b. an audience to focus on visuals in the front of the room
c. a communicator to control a group
d. group discussions and shared communications
2) If something is at the tertiary level, it appears:
a. thirteenth
b. third
c. first
d. second
3) When a letter or memorandum extends beyond one page, the second and succeeding page
heading should consist of:
a. the name of the sender and the date
b. the name of the addressee and page number
c. the name of the addressee, the page number, and the e-mail address
d. the name of the addressee, the page number, and the date
4) What should be determined to calculate the earning power of a business?
a. profitability ratio
b. quick ratio
c. earnings ratio
d. expenditure ratio
5) A ______________ is a good opportunity to ask specific questions about the job
opening, career paths, and the company.
a. phone conversation
b. job application session
c. job interview
d. career day
6) The easiest way to become a business owner is to:
a. start one
b. purchase a franchise
c. buy stock in a corporation
d. find a partner
7) Common problems encountered when using the traditional file concept do not include:
a. data independence
b. limited data sharing
c. uncontrolled duplication
d. inconsistent data
8) The laws that regulate which documents or other information can be legally copied are known
as:
a. Bureau of Information Management laws
b. patent laws
c. code of ethics
d. copyright laws
9)To find the working capital of a business, calculate:
a. current assets minus current liabilities
b. current assets divided by current liabilities
c. the acid-test ratio
d. first the operating ratio
10) The process of collecting, organizing, analyzing, and summarizing data is known as:
a. data processing
b. word processing
c. computerizing
d. data entry
11)Which is not a common time-waster on the job?
a. keeping a time log
b. unnecessary telephone conversations
c. disorganization
d. ineffective communication
12) A computer program that allows electronic tracking and control of records is called:
a. relational database software
b. PDA software
c. ETR software
d. records management software
13) Which one of the following steps would not help a person learn to listen actively?
a. identify the speaker's main ideas
b. identify the speaker's purpose
c. assess the speaker's appearance
d. note the speaker's tone as well as his/her body language
14)This level of management sets goals for specific areas of the business and decides what the
employees in each area must do to meet those goals.
a. middle management
b. department management
c. production management
d. senior management
15) Which statement below would be a good way to achieve your career goals?
a. Educate yourself, get experience in a field you think you would like, and consider an
internship.
b. Drop out of high school so that you can get a head start on a career.
c. Graduate from high school and work five to ten years to prove yourself.
d. Live with mom and dad until the job of your dreams becomes available.
16) If you need to send a business document through the United States Postal Service and you
need to get the document to the receiver in one day, which mail service would you use?
a. First-class Mail
b. Parcel Post Mail
c. Priority Mail
d. Express Mail
17) A schedule that shows how long particular types of records should be stored in a company
is called a:
a. records schedule
b. storage schedule
c. retention schedule
d. maintenance schedule
18) Currently, it is legal for your employer to:
a. read your e-mail
b. post publicly all their data concerning you
c. get around discrimination laws on issues regarding computer privacy
d. confiscate your personal mail
19) Companies need to be sure that receipts and payments shown in their records are reflected
also in the bank's record. You may have the task of comparing these records to prepare a:
a. balance sheet
b. direct deposit record
c. bank reconciliation
d. financial statement
20) A(n) _____________ is a meeting of people in different locations connected by a
telecommunications system.
a. teleconference
b. e-conference
c. telemeeting
d. e-meeting
21) The US department of labor publishes The Occupational Outlook Handbook where can you learn about the prospects in many fields. The projections are for how many years?
a. 10 years
b.14 years
c. 8 years
d. 20 years
22) Time zones in the US and parts of Canada are divided into ____ standard time zones.
a. 2
b. 4
c. 7
d. 5
23) Checks that are guaranteed by a band and are commonly used in transactions that include large amounts of money are certified checks (T or F)
a. True
b. False
24) An imaging system connects most types of documents to digitized electronic data that can be stored on CD-ROM and retrieved immediately. (T or F)
a. True
b. False
25) Digital signals transmit larger quantities of information at faster speeds. (T or F)
a. True
b. False
a. a communicator to stand and address the group
b. an audience to focus on visuals in the front of the room
c. a communicator to control a group
d. group discussions and shared communications
2) If something is at the tertiary level, it appears:
a. thirteenth
b. third
c. first
d. second
3) When a letter or memorandum extends beyond one page, the second and succeeding page
heading should consist of:
a. the name of the sender and the date
b. the name of the addressee and page number
c. the name of the addressee, the page number, and the e-mail address
d. the name of the addressee, the page number, and the date
4) What should be determined to calculate the earning power of a business?
a. profitability ratio
b. quick ratio
c. earnings ratio
d. expenditure ratio
5) A ______________ is a good opportunity to ask specific questions about the job
opening, career paths, and the company.
a. phone conversation
b. job application session
c. job interview
d. career day
6) The easiest way to become a business owner is to:
a. start one
b. purchase a franchise
c. buy stock in a corporation
d. find a partner
7) Common problems encountered when using the traditional file concept do not include:
a. data independence
b. limited data sharing
c. uncontrolled duplication
d. inconsistent data
8) The laws that regulate which documents or other information can be legally copied are known
as:
a. Bureau of Information Management laws
b. patent laws
c. code of ethics
d. copyright laws
9)To find the working capital of a business, calculate:
a. current assets minus current liabilities
b. current assets divided by current liabilities
c. the acid-test ratio
d. first the operating ratio
10) The process of collecting, organizing, analyzing, and summarizing data is known as:
a. data processing
b. word processing
c. computerizing
d. data entry
11)Which is not a common time-waster on the job?
a. keeping a time log
b. unnecessary telephone conversations
c. disorganization
d. ineffective communication
12) A computer program that allows electronic tracking and control of records is called:
a. relational database software
b. PDA software
c. ETR software
d. records management software
13) Which one of the following steps would not help a person learn to listen actively?
a. identify the speaker's main ideas
b. identify the speaker's purpose
c. assess the speaker's appearance
d. note the speaker's tone as well as his/her body language
14)This level of management sets goals for specific areas of the business and decides what the
employees in each area must do to meet those goals.
a. middle management
b. department management
c. production management
d. senior management
15) Which statement below would be a good way to achieve your career goals?
a. Educate yourself, get experience in a field you think you would like, and consider an
internship.
b. Drop out of high school so that you can get a head start on a career.
c. Graduate from high school and work five to ten years to prove yourself.
d. Live with mom and dad until the job of your dreams becomes available.
16) If you need to send a business document through the United States Postal Service and you
need to get the document to the receiver in one day, which mail service would you use?
a. First-class Mail
b. Parcel Post Mail
c. Priority Mail
d. Express Mail
17) A schedule that shows how long particular types of records should be stored in a company
is called a:
a. records schedule
b. storage schedule
c. retention schedule
d. maintenance schedule
18) Currently, it is legal for your employer to:
a. read your e-mail
b. post publicly all their data concerning you
c. get around discrimination laws on issues regarding computer privacy
d. confiscate your personal mail
19) Companies need to be sure that receipts and payments shown in their records are reflected
also in the bank's record. You may have the task of comparing these records to prepare a:
a. balance sheet
b. direct deposit record
c. bank reconciliation
d. financial statement
20) A(n) _____________ is a meeting of people in different locations connected by a
telecommunications system.
a. teleconference
b. e-conference
c. telemeeting
d. e-meeting
21) The US department of labor publishes The Occupational Outlook Handbook where can you learn about the prospects in many fields. The projections are for how many years?
a. 10 years
b.14 years
c. 8 years
d. 20 years
22) Time zones in the US and parts of Canada are divided into ____ standard time zones.
a. 2
b. 4
c. 7
d. 5
23) Checks that are guaranteed by a band and are commonly used in transactions that include large amounts of money are certified checks (T or F)
a. True
b. False
24) An imaging system connects most types of documents to digitized electronic data that can be stored on CD-ROM and retrieved immediately. (T or F)
a. True
b. False
25) Digital signals transmit larger quantities of information at faster speeds. (T or F)
a. True
b. False
Answers:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21. A
22. D
23. B
24. B
25. A
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21. A
22. D
23. B
24. B
25. A