business procedures - part 2
1) Which of the following policies would be useful for a firm that wants to reduce the size of its labor force?
a. job sharing
b. early retirement
c. flextime
d. affirmative action
2) Which of the following is NOT a good customer relations tip?
a. learn to recognize steady customers' voices and identify them by name
b. listen carefully
c. ask customers to repeat themselves
d. do not interrupt and miss crucial information
3) What Microsoft Access database object allows you to search for and display records that meet a certain criteria?
a. query
b. report
c. form
d. table
4) Money laundering is an ethical business issue that is associated with
a. human relations.
b. management.
c. finance.
d. accounting.
5) Which of the following is a complete Internet address?
a. http://ww.tvworld.com
b. htp://www.tvworld.com
c. www.tvworld.com
d. http://www.tvworld.com
6) The abbreviation "ISDN" stands for:
a. Integrated Services Data Network
b. Internet Setup and Digital Network
c. Integrated Services Digital Network
d. Intranet Services Digital Network
7) What is the third unit in the following filing segment: THE CHRISTMAS TREE SHOPPE
a. TREE
b. CHRISTMAS
c. SHOPPE
d. THE
8) Identify which words are unnecessary int he following sentences:
"During September, the full and complete financial report will be available for all employees to review."
a. full and report
b. available and review
c. complete and all
d. report and available
9) The most important step in understanding business ethics is
a. learning to recognize ethical issues
b. establishing codes of ethics
c. having efficient operations
d. implementing a strategic plan
10) What document lists the official proceedings of a business meeting?
a. agenda
b. news release
c. minutes
d. itinerary
11) An official document that certifies the identity of a person and grants them permission to travel abroad is called a (an)
a. passport
b. agenda
c. international ID
d. itinerary
12) An example of business's variable cost would be
a. rent expense.
b. advertising expense.
c. direct labor.
d. utilities expense.
13) What type of mail offers one- to three-day service to most domestic locations?
a. bulk mail
b. third-class mail
c. priority mail
d. express mail
14) Which of the following is NOT a type in Microsoft Access
a. text
b. date/time
c. e-mail address
d. hyperlink
15) When designing a database, what does the term concatenation mean?
a. creating a pivot table
b. creating a calculated field
c. creating an input mask
d. combining two fields into one
a. job sharing
b. early retirement
c. flextime
d. affirmative action
2) Which of the following is NOT a good customer relations tip?
a. learn to recognize steady customers' voices and identify them by name
b. listen carefully
c. ask customers to repeat themselves
d. do not interrupt and miss crucial information
3) What Microsoft Access database object allows you to search for and display records that meet a certain criteria?
a. query
b. report
c. form
d. table
4) Money laundering is an ethical business issue that is associated with
a. human relations.
b. management.
c. finance.
d. accounting.
5) Which of the following is a complete Internet address?
a. http://ww.tvworld.com
b. htp://www.tvworld.com
c. www.tvworld.com
d. http://www.tvworld.com
6) The abbreviation "ISDN" stands for:
a. Integrated Services Data Network
b. Internet Setup and Digital Network
c. Integrated Services Digital Network
d. Intranet Services Digital Network
7) What is the third unit in the following filing segment: THE CHRISTMAS TREE SHOPPE
a. TREE
b. CHRISTMAS
c. SHOPPE
d. THE
8) Identify which words are unnecessary int he following sentences:
"During September, the full and complete financial report will be available for all employees to review."
a. full and report
b. available and review
c. complete and all
d. report and available
9) The most important step in understanding business ethics is
a. learning to recognize ethical issues
b. establishing codes of ethics
c. having efficient operations
d. implementing a strategic plan
10) What document lists the official proceedings of a business meeting?
a. agenda
b. news release
c. minutes
d. itinerary
11) An official document that certifies the identity of a person and grants them permission to travel abroad is called a (an)
a. passport
b. agenda
c. international ID
d. itinerary
12) An example of business's variable cost would be
a. rent expense.
b. advertising expense.
c. direct labor.
d. utilities expense.
13) What type of mail offers one- to three-day service to most domestic locations?
a. bulk mail
b. third-class mail
c. priority mail
d. express mail
14) Which of the following is NOT a type in Microsoft Access
a. text
b. date/time
c. e-mail address
d. hyperlink
15) When designing a database, what does the term concatenation mean?
a. creating a pivot table
b. creating a calculated field
c. creating an input mask
d. combining two fields into one
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