21) Which are two factors used to determine lodging classification? A)guest type and location. B)price and reputation. C)price and season. D)none of the above.
22) Budget, midprice, and upscale are categories of _____. A)guests. B)price. C)a hotel's reputation. D)none of the above.
23) What is the main goal of any hotel? A)to have a good reputation. B)to be trendy. C)to maintain a high occupancy rate. D)to have an off-season so the staff can take a vacation.
24) A system of maximizing revenue through adjusting room rates according to demand is known as _____. A)average daily rate. B)occupancy percentage. C)yield management. D)the meal plan.
25) In the hospitality industry, what is the meaning of the term transient? A)a walk-in guest without a reservation. B)a homeless person. C)an individual guest with a reservation staying a maximum of 30 days. D)a person traveling for business.
26) In the hospitality industry, the most expensive, most desirable season is known as _____. A)summer. B)the high season. C)the shoulder season. D)the off season.
27) Which type of lodging began in Europe when guests would stay in an owner's home? A)spas. B)boutique hotels. C)retreat centers. D)bed-and-breakfasts.
28) In a lodging facility, what is the most important task of the front-desk staff? A)greeting guests by name. B)providing guests with the correct room key. C)providing exemplary service. D)balancing the books.
29) What is the title of a hotel staff member who performs all the functions of a desk clerk/agent, concierge, and valet? A)front-desk manager. B)guest service agent. C)bell captain. D)none of the above.
30) What is the name of the department that oversees a hotel's buildings and grounds?A)engineering. B)sales and marketing. C)bell staff. D)human resources.
21) A
22) B
23) C
24) C
25) C
26) B
27) D
28) C
29) B
30) A
31) Which is not a factor contributing to the growth of the travel and tourism industry? A)dual family incomes. B)the baby-boomer market. C)the increased health of senior citizens. D)the terrorist attacks on 9/11.
32) Adventure travel, geotourism, and agritourism are examples of _____. A)reasons to travel. B)niche markets. C)destinations. D)none of the above.
33) Reasons for business travel include _____. A)meetings and conventions. B)meetings and spas. C)conventions and using frequent-flyer miles. D)all of the above.
34) Which is one effect of the travel and tourism industry on the U.S. economy? A)It employs one out of every eight people in the country. B)It employs half the people in the country. C)It causes many U.S. jobs to be sent overseas. D)It produces many manufacturing jobs.
35) Visiting family and friends, attending sports events, and going to festivals are all _____. A)reasons for business travel. B)reasons for leisure travel. C)requirements for an entry-level job in tourism. D)none of the above.
36) A tour in which a tour operator buys all the seats on a plane, train, or bus and resells them to travelers is called a _____. A)package tour. B)charter tour. C)customized tour. D)tour escort.
37) Which is the most common entry-level position in the travel and tourism industry? A)tour escort. B)product manager. C)tour guide. D)general manager.
38) Which are the three modes of transportation? A)plane, train, and bus. B)plane, train, and car. C)air, ground, and water. D)air, ground, and rail.
39) Why are transportation providers important to the travel and tourism industry? A)They employ a lot of kitchen staff.B)They compete with other travel and tourism businesses for qualified employees.C)They make travel within a state or country, or around the world possible.D)They provide free transportation to employees within the industry.
40) Which are two factors that affect the price of a cruise-ship ticket? A)season and cabin location. B)season and number of staff on board. C)the size of the ship and number of staff on shore. D)itinerary and meal plan.
31) D
32) B
33) A
34) A
35) B
36) B
37) A
38) C
39) C
40) A
22) Budget, midprice, and upscale are categories of _____. A)guests. B)price. C)a hotel's reputation. D)none of the above.
23) What is the main goal of any hotel? A)to have a good reputation. B)to be trendy. C)to maintain a high occupancy rate. D)to have an off-season so the staff can take a vacation.
24) A system of maximizing revenue through adjusting room rates according to demand is known as _____. A)average daily rate. B)occupancy percentage. C)yield management. D)the meal plan.
25) In the hospitality industry, what is the meaning of the term transient? A)a walk-in guest without a reservation. B)a homeless person. C)an individual guest with a reservation staying a maximum of 30 days. D)a person traveling for business.
26) In the hospitality industry, the most expensive, most desirable season is known as _____. A)summer. B)the high season. C)the shoulder season. D)the off season.
27) Which type of lodging began in Europe when guests would stay in an owner's home? A)spas. B)boutique hotels. C)retreat centers. D)bed-and-breakfasts.
28) In a lodging facility, what is the most important task of the front-desk staff? A)greeting guests by name. B)providing guests with the correct room key. C)providing exemplary service. D)balancing the books.
29) What is the title of a hotel staff member who performs all the functions of a desk clerk/agent, concierge, and valet? A)front-desk manager. B)guest service agent. C)bell captain. D)none of the above.
30) What is the name of the department that oversees a hotel's buildings and grounds?A)engineering. B)sales and marketing. C)bell staff. D)human resources.
21) A
22) B
23) C
24) C
25) C
26) B
27) D
28) C
29) B
30) A
31) Which is not a factor contributing to the growth of the travel and tourism industry? A)dual family incomes. B)the baby-boomer market. C)the increased health of senior citizens. D)the terrorist attacks on 9/11.
32) Adventure travel, geotourism, and agritourism are examples of _____. A)reasons to travel. B)niche markets. C)destinations. D)none of the above.
33) Reasons for business travel include _____. A)meetings and conventions. B)meetings and spas. C)conventions and using frequent-flyer miles. D)all of the above.
34) Which is one effect of the travel and tourism industry on the U.S. economy? A)It employs one out of every eight people in the country. B)It employs half the people in the country. C)It causes many U.S. jobs to be sent overseas. D)It produces many manufacturing jobs.
35) Visiting family and friends, attending sports events, and going to festivals are all _____. A)reasons for business travel. B)reasons for leisure travel. C)requirements for an entry-level job in tourism. D)none of the above.
36) A tour in which a tour operator buys all the seats on a plane, train, or bus and resells them to travelers is called a _____. A)package tour. B)charter tour. C)customized tour. D)tour escort.
37) Which is the most common entry-level position in the travel and tourism industry? A)tour escort. B)product manager. C)tour guide. D)general manager.
38) Which are the three modes of transportation? A)plane, train, and bus. B)plane, train, and car. C)air, ground, and water. D)air, ground, and rail.
39) Why are transportation providers important to the travel and tourism industry? A)They employ a lot of kitchen staff.B)They compete with other travel and tourism businesses for qualified employees.C)They make travel within a state or country, or around the world possible.D)They provide free transportation to employees within the industry.
40) Which are two factors that affect the price of a cruise-ship ticket? A)season and cabin location. B)season and number of staff on board. C)the size of the ship and number of staff on shore. D)itinerary and meal plan.
31) D
32) B
33) A
34) A
35) B
36) B
37) A
38) C
39) C
40) A